What you will do.
- Coordinate new-patient inquiries, established-patient scheduling and general pathway routing.
- Organize record-transfer requests, appointment sequences and center-specific preparation communication.
- Maintain accurate contact notes, open tasks and handoffs in approved patient-services systems.
- Connect patients with clinical, financial, travel, portal or records teams according to the question presented.
- Identify delays or communication gaps and follow them through to a documented resolution or escalation.
How you will work.
No AREOLA role operates alone. This position maintains close working relationships with:
- Clinical Access for pathway and physician routing
- Nursing teams for clinical questions and preparation guidance
- Private Client Services and Traveling Patient Program
- Medical Records, MyAREOLA Support and center scheduling teams
What you bring.
Required experience
- Two or more years of healthcare scheduling, patient navigation, specialty access or comparable service experience.
- Excellent written and verbal communication with careful attention to privacy and role boundaries.
- Ability to manage several active timelines without losing the patient’s immediate question.
- Sound judgment about when to answer, route, document or escalate.
Helpful additional experience
- Experience coordinating surgery, specialty consultation or traveling-patient services.
- Familiarity with electronic health records, referral intake or secure record transfer.
- Professional fluency in English and Spanish.
Your first year.
Learn AREOLA pathways, centers, routing standards and patient-communication systems.
Manage an independent patient panel with reliable documentation and follow-through.
Improve one recurring access, preparation or handoff experience for the Miami center.
Benefits & belonging.
AREOLA offers health, retirement, paid-leave, professional-development and well-being programs for eligible employees. Specific eligibility and plan terms are reviewed during the offer process.
AREOLA is an equal opportunity employer. We welcome qualified candidates whose experience may have been developed through different industries, institutions or educational paths.
Application process.
Applications are reviewed by Talent Acquisition and the hiring team against the responsibilities and qualifications published on this page. Candidates selected for next steps receive role-specific information about interviews, location expectations and any required professional credentials.
Online applications are not being accepted for this posting at this time. Position details remain available for candidates reviewing future opportunities.